Refund Policy

All purchases are digital — one-time unlocks, plus the optional Go Premium plans. See our Pricing page for what’s available. Prices are in USD; checkout may show a local-currency equivalent.

Go Premium (monthly)

• Cancel any time. Cancelling stops future renewals; Premium stays active until the end of the period you already paid for.
• Paystack (Ghana) payments are a single 30-day purchase and never renew on their own, so there is nothing to cancel.
• If Premium was paid for but never activated on your server, or doesn’t work as described because of a fault on our end, contact us and we’ll fix it or refund that payment.
• A period of Premium that was already active and working is generally not refundable, and we don’t give partial refunds for unused days after cancelling.

How refunds work (one-time unlocks)

• If a purchase hasn’t been delivered/activated yet (e.g. still pending manual approval), you can request a full refund at any time before it’s approved.
• If a purchase was delivered/activated but doesn’t work as described due to a fault on our end, contact us and we’ll fix it or refund it.
• Digital unlocks that have already been delivered and are working as described (e.g. a server-wide XP boost that already ran its full duration, or XP wallet credit that’s already been spent/gifted) are generally not refundable, since the value has already been received — but reach out if something looks wrong and we’ll look into it.

How to request one

Email maxwelldumenya5@outlook.com with your Discord user ID, the server ID (for server-wide purchases), and your payment reference. We aim to respond within a few business days.

Changes

This policy may be updated from time to time; continued use after a change means you accept the updated policy.